Frequently Asked Questions

How do I use my promotion code?
After you add the items you wish to purchase in your online shopping cart, enter the promotion code in the box at the bottom left corner of the screen and click the button that says “APPLY CODE.” Once entered, the cart will display the promotion code and update the cart total with the appropriate savings. Note: Only one promotion code can be used per order. Please check your individual promotion code for details.

When will I receive confirmation that my order is being processed?
After entering your payment information and clicking on the "Place My Order" button, you will be taken to the order confirmation page. This page serves as your receipt and should be printed out for your records. In addition, you will also receive an e-mail confirming your order.

Will I receive confirmation that my order has shipped?
Yes, you will receive an e-mail when the order has shipped from the warehouse.

Can I place an order and have the shipment sent to an address other than mine?
Absolutely! On the billing and shipping page you will be prompted to indicate whether your shipping address is the same or different than your billing address. If you indicate "different," you will be prompted to choose a shipping address (if you already have multiple addresses in your account) or enter a new shipping address.

I purchased an online report—where can I find it?
Log into your account and click on the "My Account" link on the left navigation bar then click on the "My Reports" tab.

I live outside the United States, can I purchase from your site?
CANADA: At this time we only ship to addresses in the United States and Canada. To order or for more information, please call 1-888-349-0397. We currently do not accept online orders from Canada, and only certain products are available to be shipped to Canada. Please allow 3 weeks for delivery to Canada.

OTHER COUNTRIES: If you live in another country, you can purchase many of our products online through iHerb—a Vitamins, Supplements, and Natural Health Products website. You can place an order by going to www.iHerb.com.

Order History

How do I view my order history?
You must have an account with us to view your order history. If you don't have an account, click here to create one. Log into your account and then click on the "My orders" tab. From within "My orders" you will be able to review all the products you have ordered, including any products you currently have on our REFILL & SAVE service.

I have made a purchase by phone/mail, but I cannot view my order history.
If you have provided an e-mail address when you place your order, you must create an account online using the same email address. Once you do this, your order history will appear in your online account in 10 business days. If you have not provided an e-mail with your order please contact customer service at 1-888-577-6168.

The Benefits of Creating an Account

There are many reasons to create an account, including:

• Save time! No more re-entering your name, address, and shipping information each time you place an order. Fill it once and you're done.
• Let us keep track of your order history! Once you've set up an account you can easily view what you've ordered and when you ordered it. This includes supplements, Healthy Living products—even special reports! Now, we keep track of your order history right along with you! You will also be able to quickly re-order items you have purchased before.
• Easy access to reports! Stop searching for those e-mails you received when you purchased your report—you will have permanent access to your online reports in your "My Reports" section.
• Have your own confidential message box! This is where we'll send confidential messages from Healthy Directions about new health findings, special events, product launches, and more.

How do I create an account?
Create an account anytime by clicking “Sign In” in the upper right hand corner of the web site

1. Enter your first name, last name, e-mail address and create a password.
2. Click Create Account.
3. You will receive an e-mail confirming the creation of your new account.

I forgot my password.
You can quickly retrieve your password by following these easy steps:

1. On the log in page, click, “I Forgot My Password”
2. Enter your e-mail address and click Submit. A password link will be e-mailed to you.
3. Click the reset password link in the e-mail you receive to create a new password.
4. Change your password to something only you will remember.

How do I update my password?

1. Login to your account.
2. Go to 'Profile'
3. Click “change password” and follow the prompts.

How do I update my address?
Follow these steps:

1. Login to your account. You will be taken to your account summary.
2. Under the tab address book, click "Edit" next to the address you want to update.
3. You can then update your addresses.
4. Then click, "Save Address."

Can I add multiple mailing addresses to my account for easy access later?
Yes! You can add several billing and shipping addresses. Just go to “My Account” and click, “Address Book” to add and remove addresses from your account.

How do I update my e-mail address?
Under “Profile” in “My Account” click, “Edit Profile.”

International Customers

CANADA: At this time we only ship to addresses in the United States and Canada. To order or for more information, please call 1-888-349-0397. We currently do not accept online orders from Canada, and only certain products are available to be shipped to Canada. Please allow 3 weeks for delivery to Canada.

OTHER COUNTRIES: If you live in another country, you can purchase many of our products online through iHerb—a Vitamins, Supplements, and Natural Health Products website. You can place an order by going to www.iHerb.com.

Why is there a Prop 65 warning on my package?

In the State of California, there exists what is referred to as "Proposition 65." Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC, and a multitude of other everyday elements. There are penalties for not complying with Proposition 65. Failure to label products can result in a civil penalty of $2500 per day. The state of California allows private individuals to act as "bounty hunters" to seek products not having appropriate warning labels. These bounty hunters receive a percentage of whatever fine is imposed on the violator. The violator of Proposition 65 could be the manufacturer, distributor, or retailer of the offending product.

A company can be served with a Proposition 65 violation even if it does not do business in California itself. If the product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation. The label by no means indicates that our products will cause you to contract cancer or reproductive harm. When they are used properly, you will receive no harm from our products. For more information about Proposition 65, visit the Office of Environmental Health Hazard Assessment.

For a list of elements listed under Proposition 65, click here

Return Information

Every nutritional supplement purchase from Healthy Directions is protected by our 100% satisfaction guarantee. If for any reason the product does not meet your expectations, simply return it within 90 days for a full refund of the product price. It’s that simple.

On occasion, certain non-supplement products may be guaranteed differently, with additional benefits or restrictions. In these cases, the applicable guarantee will be highlighted before you make a purchase.

Return Address:
Healthy Directions Returns Department
2323 S 3600 W
West Valley, UT 84119

Sales Tax Information

State sales tax will be applied on supplements, personal care products, hard goods, over-the-counter products and shipping as required for the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Shipping Information for Supplements & Products

Standard Delivery Please allow 5-7 business days. Some zip codes may take longer. It may take longer than 5-7 business days if ordering by mail.	Flat-Rate Shipping—Just $9.99 on your entire order per shipping address
Expedited Delivery Please allow 2 business days for delivery if you order before 1PM ET.	Flat-Rate of $27.99
REFILL & SAVE orders	FREE Standard Shipping on today's order and ALL future REFILL & SAVE orders

Currently, we do not accept online orders from outside of the United States. However, we do accept orders that ship to APO, FPO  and Canadian addresses. Only certain products are available to be shipped to Canada. For more information, please call 1-888-349-0397. Please allow 3 weeks for delivery to Canada.

Please note: Hard goods and bulk food products may require an additional heavyweight surcharge for each item ordered. Please see the individual product pages of these products for shipping inside the continental United States.