Healthy Directions

How do I place an order?

Place an order by adding items to your shopping cart. The steps to do this are as follows:

1. Add any item to your shopping cart by clicking on the appropriate "Add to Cart" button located next to the product. If you change your mind as you shop, you can remove the items as needed.  Adding an item will put you in the "shopping cart."
2. Hit "Continue shopping" to add more items.
3. When you have finished shopping and have placed all the items you want in your shopping cart, click on "Proceed to Checkout."
4. If you have a Coupon you can enter it in the Coupon location and click “Apply."
5. Select an option for Checkout; you can checkout as a Guest or register to make checkout faster the next time.
6. Complete the checkout information, including the billing, shipping and credit card information.
7. After all of your information has been entered, simply click “Place Order.”
8. You will receive a confirmation email within a few minutes. 

How do I change the quantity of an item already in my cart?
Click on the “My Cart” link in the top right of any page.  Next change the quantity on the product you wish to update, then click the “Update QTY” button.

When will I receive confirmation that my order is being processed?
On the final order confirmation page you will click on the "Place Order" button which takes you to a page that serves as your receipt and can be printed out for your records. In addition, you will also receive an email confirming your order.

Will I receive confirmation that my order has shipped?
Yes, you will receive an email when the order has shipped from the warehouse. If you ordered multiple products that ship from different locations, you will receive multiple ship confirmations.

Can I place an order and have the shipment sent to an address other than mine?
Absolutely! On the billing and shipping page you will be prompted to indicate whether your shipping address is the same or different than your billing address. If you indicate "different," you will be prompted to enter a new shipping address.

What are your shipping rates? How long will delivery of my shipment take?

Order Value	S&H Charge
$0-$24.99	$5.99
$25.00 - $49.99	$6.99
$50.00 - $99.99	$7.99
$100.00 - $149.99	$9.99
$150 or more	$1.99

Please note when ordering multiple products, they may be housed at different locations and may not arrive in one shipment.  Rest assured, this will not increase your shipping costs.
Nutritional Supplements:
Standard Delivery: Allow 2-3 weeks
Expedited Shipping: Allow 3 business days. Add $10.00 to your S&H charge listed above.
Other Healthy Living Solutions (example: BP Monitor, food items):
Standard Delivery: Allow 2-3 weeks
Shipping & handling charges for our healthy living solutions vary by product. Please see the individual product pages of these solutions for the specific charge.

How are your products guaranteed?
Every nutritional supplement purchase from healthydirections.com is protected by our 100% satisfaction guarantee. If ever you're not happy with one of your purchases return it at any time for a complete refund—no questions, no hassles.

SATISFACTION GUARANTEE
Healthydirections.com is committed to your health and well-being. If, for any reason, a product does not meet your expectations, simply return it for a full refund of the purchase price of the product—no questions asked.
On occasion, certain non-supplement products may be guaranteed differently, with additional benefits or restrictions. In these cases, the applicable guarantee will be highlighted before you make a purchase.

QUALITY GUARANTEE
Each and every nutritional supplement offered at the healthydirections.com meets our stringent guidelines for quality, purity, and potency. From the raw ingredients to the finished product, we provide safe, effective, superior quality nutritional supplements and our formulation process exceeds industry standards.  For example:

• Nutritional experts carefully select each ingredient for maximum potency and stability.
• During the manufacturing process, each ingredient is subject to physical, microbial, and analytical testing by researchers specially trained to detect even the slightest quality deficiency.
• There are dozens of quality and safety checks performed at every stage of development—during blending and encapsulation, and again on the finished product.
• Testing ensures each product is safe from microbial contaminants, bacteria, lead, mercury, other heavy metals, and pesticides.
• All products are triple checked by independent laboratories to ensure quality, potency, and purity.

 

How do I return a product?
If you need to return a product for any reason, please send it to:
Healthy Directions
Customer Service Center
95 Old Shoals Road
Arden, NC 28704